I am creating this blogspot to bring to the knowledge of the whole world that Reliance Infocomm, a CDMA mobile service provider in India regularly cheats the consumers in one way or another to boost its profit.
During Sep/Oct 2006, this company made an offer of a prepaid cdma handset model No. RD2710 of LG electronics for a price of Rs.1700/- with two years incoming free and 2000 minutes of free calls to any other Reliance Mobile.
On 14 Oct 2006 I purchased two of these handsets through one of their dealers in Chennai, India where I reside, for use within my family. At that time, as per the mandatory requirements, I submitted my photo and proof of residence.
After a week, the connections were de-activated under the pretext that my forms and photos did not reach their headquarters. I took up this matter with their dealer who requested me to provide another set of documents and photos and I complied with the same. Simultaneously, I asked the dealer to charge up my account with Rs.100/= so that I can make calls to mobiles other than Reliance.
It took them two more weeks to send somebody to make a personal visit to my place to cross check my particulars. I patiently waited for the lines to be activated, but only one of them was activated and the other was blocked. This time when I took up the matter with Reliance Web World, instead of the dealer, I was coolly told that my line was blocked because they have not received the proof of address!!! For a third time I submitted the required documents.
During all this drama, three months had lapsed. During Dec.2006, I made a complaint through their web-site, but no reply came. By Jan.2007, I located the mail id of their customer care officer and sent my complaint. I am now being informed that my status has now changed from being "blocked" to "inactive". The reason: My additional charging up has converted my account to a life-time prepaid and therefore I have to make monthly payments to use my handset. The earlier offer of two year incoming free has been withdrawn!!! All this comedy as unfolded for a person who never had a chance to use the handset after he bought it. If you are interested, I will furnish you copies of my email correspondence with them.
If Reliance Infocomm thinks that I am a damn fool willing to surrender the two years incoming free offer and pay them Rs.100/- every month, they are sadly mistaken. Now I have decided to cut down my losses and therefore I am not going to make any further payment to Reliance to use my mobile. I am creating this blog to inform the whole world about this unscrupulous marketing tactics of Reliance Infocomm.
If any of you feel that this company has not taken me for a ride, you are welcome to air your views and I am willing to offer my handsets to you free of cost, as they are of no further use to me.
On the contrary if you feel that I am a genuine victim of Reliance Infocomm, then spread this message to others so that the awareness is created among the people of India about the fraud created on consumers. If you happen to know the contact address of Mr Anil Ambani, Chairman of Reliance Infocomm, pass on the following message to him.
Message to Mr Anil Ambani : Anil, such unscrupulous schemes will one day bring down your empire. Already you are in the news today for your attempts to spy on your business rival. If you do not care much about ethics in business, then please take my offer of the free handsets and sell it to some other gullible customer so that you can add more to your profits.
