Further Developments
Thank you all friends for your kind and encouraging replies. Special thanks to Shalini & Chlorophyta for giving me tips to proceed in the right direction to continue my fight
Last night, after a serious browsing, I could locate the mail id of Mr Anil Ambani himself and forwarded a set of email correspondence that I had with their local office. Today my in-box contained a mail form their corporate centre-customercare seeking my co-operation in furnishing additional details. I have replied them as below:
==========
Thank you very much for your mail. Frankly, I don't understand what you have meant by my issue number. If you are referring to the number for the Reliance mobile connections, they are 9380946677 and 9380946699. Both these lines have been switched off by me as I felt there is no point in charging the batteries daily and wasting my time. My live contact numbers are 9282101366 & 9884243022. However I would prefer to receive your response through my email id only.
In case you want to get yourself acquainted with the full details of my grievance against your company, you can visit the following link : http://reliancemobilevictimsblog.blogspot.com/. Besides, feel free to call for the emails exchanged between me and Ms Venkateswari.Arumugam & Mr Pathi.Lakshman, both belonging to your organisation.
My stand on the issue is
1. I did a subsequent recharge on the mobile only to enable me to make calls to mobiles other than reliance and I have not submitted any specific request for a life time validity.
2. There is no need for me to opt for a life time prepaid, by paying additional amounts, and there by losing your offer of a two year incoming free with 2000 minutes of free calls to Reliance mobiles( that too within a week of accepting your offer).
3. Even during the end of Dec.2006, when I checked up with your reliance webworld office, I was only informed that my number has been blocked due to non receipt of application and address-proof
4. Whoever devised a scheme to convert this recharge into a life time prepaid should be a crook, who does not care about the customers.
5. It is absolutely unfair and a highly restrictive practice on the part of Reliance to now claim that the earlier offer stands closed and therefore nothing can be done in my case.
6. Under the circumstances, I have no intention of making any further monthly payment to a scheme which I did not opt for, to stay connected through Reliance.
===========
Once again I thank you all , friends. Further developments if any, I shall inform you.
Friday, February 16, 2007
Saturday, February 10, 2007
I am a Victim of Reliance Infocomm
I am creating this blogspot to bring to the knowledge of the whole world that Reliance Infocomm, a CDMA mobile service provider in India regularly cheats the consumers in one way or another to boost its profit.
During Sep/Oct 2006, this company made an offer of a prepaid cdma handset model No. RD2710 of LG electronics for a price of Rs.1700/- with two years incoming free and 2000 minutes of free calls to any other Reliance Mobile.
On 14 Oct 2006 I purchased two of these handsets through one of their dealers in Chennai, India where I reside, for use within my family. At that time, as per the mandatory requirements, I submitted my photo and proof of residence.
After a week, the connections were de-activated under the pretext that my forms and photos did not reach their headquarters. I took up this matter with their dealer who requested me to provide another set of documents and photos and I complied with the same. Simultaneously, I asked the dealer to charge up my account with Rs.100/= so that I can make calls to mobiles other than Reliance.
It took them two more weeks to send somebody to make a personal visit to my place to cross check my particulars. I patiently waited for the lines to be activated, but only one of them was activated and the other was blocked. This time when I took up the matter with Reliance Web World, instead of the dealer, I was coolly told that my line was blocked because they have not received the proof of address!!! For a third time I submitted the required documents.
During all this drama, three months had lapsed. During Dec.2006, I made a complaint through their web-site, but no reply came. By Jan.2007, I located the mail id of their customer care officer and sent my complaint. I am now being informed that my status has now changed from being "blocked" to "inactive". The reason: My additional charging up has converted my account to a life-time prepaid and therefore I have to make monthly payments to use my handset. The earlier offer of two year incoming free has been withdrawn!!! All this comedy as unfolded for a person who never had a chance to use the handset after he bought it. If you are interested, I will furnish you copies of my email correspondence with them.
If Reliance Infocomm thinks that I am a damn fool willing to surrender the two years incoming free offer and pay them Rs.100/- every month, they are sadly mistaken. Now I have decided to cut down my losses and therefore I am not going to make any further payment to Reliance to use my mobile. I am creating this blog to inform the whole world about this unscrupulous marketing tactics of Reliance Infocomm.
If any of you feel that this company has not taken me for a ride, you are welcome to air your views and I am willing to offer my handsets to you free of cost, as they are of no further use to me.
On the contrary if you feel that I am a genuine victim of Reliance Infocomm, then spread this message to others so that the awareness is created among the people of India about the fraud created on consumers. If you happen to know the contact address of Mr Anil Ambani, Chairman of Reliance Infocomm, pass on the following message to him.
Message to Mr Anil Ambani : Anil, such unscrupulous schemes will one day bring down your empire. Already you are in the news today for your attempts to spy on your business rival. If you do not care much about ethics in business, then please take my offer of the free handsets and sell it to some other gullible customer so that you can add more to your profits.
Subscribe to:
Posts (Atom)